At Foam Haven, your privacy is extremely important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and make purchases through our WooCommerce store.

1. Information We Collect

We may collect personal information in the following ways:

a. Information You Provide:

• Name

• Shipping and billing addresses

• Phone number

• Email address

• Payment details (processed securely through third-party payment gateways)

b. Automatically Collected Information:

• IP address

• Browser type

• Device type

• Pages visited

• Time spent on pages

• Cookies and usage data

2. How We Use Your Information

We use your data to:

• Process and fulfill orders

• Send order confirmations and shipping updates

• Respond to your customer service inquiries

• Improve our products, services, and user experience

• Comply with legal obligations

3. Sharing Your Information

We never sell or rent your personal data. We may share your information with:

• Payment processors (e.g., Stripe, PayPal)

• Shipping providers (e.g., Royal Mail, DPD)

• IT service providers (only as necessary for the operation of our store)

• Legal authorities if required by law or to enforce our Terms & Conditions

4. Data Storage & Security

We implement appropriate technical and organizational measures to protect your personal data. Our website uses SSL encryption, and all transactions are processed through secure gateways. However, no method of transmission over the Internet is 100% secure.

5. Cookies

Our website uses cookies to:

• Remember your cart contents

• Keep you logged in to your account

• Analyze website traffic

You can manage cookie preferences in your browser settings.

6. Your Rights

You have the right to:

• Access the personal data we hold about you

• Request correction or deletion of your information

• Withdraw consent at any time

• Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise any of these rights, please email us at foamhavenltd@gmail.com.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices. Please read their privacy policies before sharing any data.

8. Children’s Privacy

We do not knowingly collect personal data from children under the age of 13. If we discover that we have collected information from a child, we will delete it promptly.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be posted here with an updated effective date.

10. Contact Us

If you have any questions about this Privacy Policy or your data, please contact us:

Foam Haven
Email: foamhavenltd@gmail.com
Phone: +44 7943 370012